1. Overview
LifeBalance Contact is committed to compliance with Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws. This document outlines our approach to data protection and your rights as a data subject.
We process personal data lawfully, fairly, and transparently, ensuring appropriate security and respecting your rights under the GDPR.
2. Data Controller
For purposes of the GDPR, the data controller is:
Entity: LifeBalance Contact
Address: Russian Federation
Email: msk@lifebalance.top
Phone: +7 (985) 342-22-52
We determine the purposes and means of processing personal data collected through lifebalance-contact.top and related services.
3. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee GDPR compliance:
DPO: Nikolay Maksimenko
Email: dpo@lifebalance.top
Role: Independent oversight of data protection practices
You may contact the DPO directly regarding any matters related to the processing of your personal data.
4. Processing Activities
We process personal data for the following purposes:
- Order fulfillment: name, contact details, delivery address, payment information
- Customer support: communication history, account information
- Account management: login credentials, preferences, order history
- Marketing communications: email, consent status, interaction data (with consent)
- Website analytics: IP address, device information, browsing behavior (anonymized where possible)
- Legal compliance: transaction records, tax documentation
We do not process special categories of personal data (Article 9 GDPR) unless explicitly required and with appropriate safeguards.
5. Legal Basis for Processing
Processing is based on one or more of the following legal grounds under Article 6 GDPR:
- Consent (Article 6(1)(a)): for marketing communications and non-essential cookies
- Contract performance (Article 6(1)(b)): for order processing and service delivery
- Legal obligation (Article 6(1)(c)): for tax, accounting, and consumer law compliance
- Legitimate interests (Article 6(1)(f)): for website security, fraud prevention, and service improvement
Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
6. Your Rights Under GDPR
As a data subject in the EU, you have the following rights:
- Right of access (Article 15): obtain confirmation of processing and a copy of your data
- Right to rectification (Article 16): correct inaccurate or incomplete data
- Right to erasure (Article 17): request deletion of your data under certain conditions
- Right to restriction (Article 18): limit processing in specific circumstances
- Right to data portability (Article 20): receive your data in a structured, machine-readable format
- Right to object (Article 21): object to processing based on legitimate interests or direct marketing
- Rights regarding automated decision-making (Article 22): not be subject to solely automated decisions with legal or significant effects
To exercise these rights, contact us at privacy@lifebalance.top. We respond within one month, extendable to two months for complex requests.
7. International Data Transfers
Personal data may be transferred outside the European Economic Area (EEA), including to the Russian Federation.
Transfers are conducted in compliance with Chapter V GDPR through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Explicit consent of the data subject for specific transfers
Third-party processors (e.g., payment providers, hosting services) are bound by data processing agreements ensuring GDPR-level protection.
8. Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk:
- Encryption of data in transit (TLS/SSL) and at rest where applicable
- Access controls and authentication mechanisms for staff and systems
- Regular security assessments and vulnerability testing
- Staff training on data protection and confidentiality
- Incident response procedures for potential data breaches
Security measures are reviewed and updated regularly to address evolving threats.
9. Data Retention
Personal data is retained only as long as necessary for the purposes for which it was collected:
- Customer accounts: duration of account activity plus 3 years
- Order and transaction data: 5 years (legal retention requirements)
- Support communications: 3 years from last contact
- Marketing data: until consent is withdrawn or 2 years from last engagement
- Analytics and logs: 12 months, anonymized thereafter
Upon expiry of retention periods, data is securely deleted or anonymized.
11. Data Breach Notification
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will:
- Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required
- Notify affected individuals without undue delay if the breach poses a high risk to their rights and freedoms
Notifications will describe the nature of the breach, categories of data affected, likely consequences, and measures taken or proposed.
12. Complaints Procedure
If you believe your data protection rights have been violated, you may:
- Contact us directly at privacy@lifebalance.top for resolution
- Contact our DPO at dpo@lifebalance.top
- Lodge a complaint with a supervisory authority:
- For EU residents: the data protection authority in your country of residence, work, or where the alleged infringement occurred
- List of EU supervisory authorities: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Exercising your right to complain does not affect any other administrative or judicial remedy.
13. Contact Information
For questions about this GDPR Compliance statement or your data protection rights:
General inquiries: privacy@lifebalance.top
Data Protection Officer: dpo@lifebalance.top
Phone: +7 (985) 342-22-52
Telegram: @NikolayMaksimenko
LifeBalance Contact, Russian Federation. GDPR Representative for EU: available upon request.